Meet Our Staff

As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business.  Building a long-lasting relationship with our clients is our number one priority.

Dwayne Baker

Dwayne Baker, CIC

President
Direct: (512) 343-0280

Dwayne began his insurance career with New York Life in 1994 and joined Capitol City Insurance in 1997. He became President of Insurance Operations in 2005 and in 2010 acquired the agency. Dwayne earned his Certified Insurance Counselor (CIC) designation and is a past president of the Independent Insurance Agents of Austin (IIAA). He served on the Home Builders Association of Greater Austin Board of Directors and is a member of the Texas Association of Builders. Dwayne was a board member of Young Men’s Business League (YMBL). He serves on the Agents Advisory Council of Texas Mutual Insurance Company and is a member of Vistage International.

Deryl Abbe

Deryl Abbe

Commercial Insurance Agent
Direct: (512) 343-0280

Deryl joined Capitol City Insurance in 2000. He specializes in insuring contractors and those in the building trades, such as electricians, plumbers, roofers, and framers. He is a member of the Temple Area Builders Association and the Texas Association of Builders. Deryl is also involved in BNI – Masters of Networking. He enjoys spending time with his family, and working with Bell County 4H, Capitol Area Quarter Horse Association, Martha’s Kitchen & Shelter of Texas, Bell County Society of Crippled Children and church activities.

Cole Adams

Cole Adams, CLCS

Commercial Insurance Agent
Direct: (512) 343-0280

Cole is an Austin native and joined the Capitol City Insurance team in 2015 with a focus on hospitality, contractor and HOA/ multi-family insurance. His years spent as a general contractor, landscape consultant, and restaurant owner have provided him with a unique understanding of these industries. Cole is a member of the Texas Restaurant Association, Community Associations Institute, Real Estate Council of Austin, Home Builders Association and Apartment Association. Cole enjoys spending time with his family, attending sporting and social events and non-profit volunteering.

Carol Baker

Carol Baker, CAM

Public Relations Director
Direct: (512) 343-0280

Carol is the Public Relations Director for Capitol City Insurance. She has been with the agency since 2003. Carol earned her Certified Account Manager (CAM) designation and holds a property and casualty insurance license. She served on the Executive Committee and Board of Directors for the Home Builders Association of Greater Austin, is a Life Director of the Texas Association of Builders, and serves on the Board of Directors of the Texas Recreational Vehicle Association (TRVA). Carol is also a member of the Austin Apartment Association (AAA), the Austin Chamber of Commerce, the Texas Restaurant Association (TRA) and the Real Estate Council of Austin (RECA). Carol specializes as an association liaison in the construction, restaurant, and recreational vehicle industries. Carol enjoys spending time with her family and traveling.

Tim Gilmore

Tim Gilmore

Commercial Insurance Agent
Direct: (512) 343-0280

Tim has been part of the Capitol City Insurance sales team since 1993. He specializes in bulk fuel and propane distributors and is an active member of the Texas Food & Fuel Association. Tim serves the entire State of Texas and is a great asset to your fuel or propane business insurance needs. He enjoys collecting and restoring classic cars from the 60’s.

James Hanks

James Hanks, CLCS

Commercial Insurance Agent
Direct: (512) 343-0280

James joined the Capitol City Insurance team in 2014. He is a native Texan, born and raised in the greater Houston area. James started working in the financial industry in 2008 with Strategic Financial Group and moved into financial analysis with Vida Capital, Inc. in Austin. He earned his Commercial Lines Coverage Specialist (CLCS) designation. At Capitol City Insurance, James focuses his attention on commercial property including retail/restaurants, multi-family and single-family developments, trade contractors and insuring the risks associated with those businesses. James is the Treasurer of the Downtown Chapter for Business Networking International and a member of the Austin Rotary Club.  While away from work James spends his time with his wife and their dog Basil, attends social and sporting events, and volunteers with the Austin Optimist Club.

Zach Laster

Zach Laster, CLCS

Commercial Insurance Agent
Direct: (512) 343-0280

Zach joined Capitol City Insurance in 2015 as a commercial insurance agent. He attended Texas State University where he studied business management. He was an electrical contractor for five years prior to joining the Capitol City Insurance team. He earned his Commercial Lines Coverage Specialist (CLCS) designation and specializes in trade contractor and home builder insurance. Zach is a member of the Home Builders Association of Greater Austin and the Texas Association of Builders. He enjoys spending time with his family, church, sports, and hunting.

Christina McCafferty

Christina McCafferty

VP of Home Owners Associations
Direct: (512) 343-0280

Christina joined the Capitol City Insurance team in 2017. She is licensed in property and casualty insurance. Her focus and experience is on HOA / Condominium Insurance. Christina holds a Bachelor of Science degree in Psychology from Washington State University and a Masters in Teaching and Learning from Kaplan University. She earned her Certified Insurance Service Representative (CISR) designation, Accredited Customer Service Representative (ACSR) designation and is working toward her CISR Elite designation. Christina is a Member of Community Association Institute (CAI), Junior League of Dallas, and Independent Insurance Agents of Dallas and Texas. She has served as a Board Director for many HOAs as well as the Silver Dollar at the Ranch benefiting Speedway Children’s Charities.

Joe Morales

Joe Morales, PPACA

Group Benefits Consultant
Direct: (512) 343-0280

Joe leads the Capitol City Insurance Health Benefits team in advising individuals and human resource departments in choosing the best insurance to suit their needs while developing superior client relationships. Joe has earned the Certified Patient Protection and Affordable Care Act Professional designation. Joe has been a successful member of the Capitol City Insurance team since 2003. He is a member of a number of associations including the Home Builders Association of Greater Austin, the Texas Association of Builders, the Texas Recreational Vehicle Association, where he serves on the board of directors, and the Texas Association of Health Underwriters (TAHU). He enjoys spending time with his family, hunting, fishing, and coaching baseball.

Tucker Ramsey

Tucker Ramsey

Commercial Insurance Agent
Direct: (512) 343-0280

Tucker joined the Capitol City Insurance team in 2017. He is a native Texan, born and raised in West Texas. Tucker earned a Bachelor of Science degree in Geographic Information Systems from the University of Texas at Austin. He worked in commercial and residential real estate before joining Capitol City Insurance. Tucker looks forward to serving you in all of your commercial insurance needs. He enjoys spending his spare time playing golf, offshore fishing, hunting, and spending time with friends watching football.

Dan Ross

Dan Ross, CIC

Commercial Insurance Agent
Direct: (512) 343-0280

Dan joined Capitol City Insurance Agency in 1992 and has enjoyed a distinguished career in the Austin area insurance industry. He earned his designation as a Certified Insurance Counselor (CIC) and is a licensed Risk Manager. Dan is also a past president of the Professional Insurance Agents Association. He specializes in all areas of commercial property and casualty insurance. In his spare time, Dan enjoys bass fishing, hunting and spending time with his family.

Danny Swafford

Danny Swafford

Commercial Insurance Agent
Direct: (512) 343-0280

Danny joined the team at Capitol City Insurance in 2004. He holds a BBA from Baylor University and attended the Graduate School of Banking at Southern Methodist University. He is a Texas Real Estate Broker and a member of the Austin Board and the MetroTex Board of REALTORS®; Rotary International; Hill Country Builders Association and the Texas Association of Builders. Danny specializes in business planning, dealerships, garage and transportation logistics, restaurants, licensed trade contractors, investment property, commercial site preparation and excavation, general contractors, and home builders. Danny enjoys spending time with his family, hunting, and church youth work.

Larissa Abshire

Larissa Abshire, Risk Manager

Customer Service Representative
Direct: (512) 343-0280

Larissa joined Capitol City Insurance in September of 2015 and is a Customer Service Representative. She attended Texas A&M University where she earned her Bachelor of Science degree. Larissa has customer service and management experience in the restaurant industry and enjoys spending time with her daughter and cheering on her Fightin’ Texas Aggies.

Kalynn Champagne

Kalynn Champagne, CISR Elite, TIIA, CAM, Risk Manager

Accountant
Direct: (512) 343-0280

Kalynn has been the Accountant for Capitol City Insurance since 2007. She holds a Bachelor of Science degree in Agribusiness from Texas A & M University. Kalynn earned her Certified Insurance Service Representative (CISR) Elite designation, her Certified Account Manager (CAM) designation, her Texas Independent Insurance Advisor (TIIA) designation in personal and commercial lines and is working on her Certified Risk Manager (CRM) designation. She holds a property and casualty insurance license. She enjoys running, playing with her cat, sports, and reading.

Joyce Paceley-Cripps

Joyce Paceley-Cripps

Account Manager
Direct: (512) 343-0280

Joyce Paceley-Cripps joined Capitol City Insurance in 2017 as a Commercial Lines Account Manager. She has been in the commercial insurance business for 13 years. Joyce has customer service and management experience in the insurance industry. She loves spending time with her family, church activities, and is a diehard NASCAR fan and loves watching football and the WWE with her husband Raymond. Joyce also enjoys swimming, barbecuing, and scrapbooking.

Susan Gross

Susan Gross, CISR

Account Manager
Direct: (512) 343-0280

Susan has been in the insurance industry since 2006 focusing on commercial casualty insurance. She earned her Certified Insurance Service Representative (CISR) designation, is working toward her CISR Elite and is licensed in property and casualty insurance. Susan joined Capitol City Insurance in 2011 and specializes in all areas of the residential construction industry. She enjoys book clubs, riding her bicycle and spending time with friends.

Tessa Holmes

Tessa Holmes, CISR, AIS, AINS, ACS, SM, CIPT

Account Manager
Direct: (512) 343-0280

Tessa has been in the insurance industry for over 20 years focusing on commercial insurance. She earned her Associate in Insurance Services (AIS), Associate in General Insurance (AINS), Associate, Customer Service (ACS), Supervisory Management (SM), Certified Insurance Professional Texas (CIPT) and Certified Insurance Service Representative (CISR) designations. Tessa enjoys family time with her husband, son, daughter, and grandchildren.

Nicole Jarrett

Nicole Jarrett, CIC, CISR, ACSR

Account Manager
Direct: (512) 343-0280

Nicole began her commercial insurance career in 2002 and joined the Capitol City Insurance team in 2004. She specializes in the bulk fuel and propane distributor industry. Nicole earned her Certified Insurance Counselor (CIC), Certified Insurance Service Representative (CISR) and Accredited Customer Service Representative (ACSR) designations. She enjoys spending time her with friends and family, outdoor recreation, and live music.

Teresa Lee Melikian

Teresa Lee Melikian, CIC, CISR Elite, TIIA, CAM

Account Manager
Direct: (512) 343-0280

Teresa has been with Capitol City Insurance since 2012. She has been in the insurance industry since 2002. Teresa specializes in commercial property and casualty insurance. She has earned her Certified Insurance Counselor (CIC), Certified Insurance Service Representative (CISR) Elite, her Texas Independent Insurance Advisor (TIIA), and her Certified Account Manager (CAM) designation. Teresa enjoys gardening, travel, Pinterest projects and spending time with her family.

Sheila Morrow

Sheila Morrow

Office Manager
Direct: (512) 343-0280

Sheila is the Office Manager for Capitol City Insurance. She has been with the agency since March of 1981. Sheila attended Texas State University and the University of Texas at Austin. Her interests are interior design and reading.

Karen Paul

Karen Paul, CAM

Customer Service Representative
Direct: (512) 343-0280

Karen joined the Capitol City Insurance team in 2013. She has been in the insurance industry since 2012. She is a Customer Service Representative for the agency. Karen holds a property and casualty insurance license and has earned her Certified Account Manager (CAM) designation and is working on her Certified Insurance Service Representative (CISR) designation. Karen enjoys spending time with her family and outdoor activities.

Michelle Purslow

Michelle Purslow

Benefits Account Manager
Direct: 5123430280138

Michelle joined the Capitol City Insurance team in 2016 as a Benefits Account Manager. She assists Joe Morales and Maria Reyna in advising individuals and human resource departments about their employee benefits programs. Michelle comes to Capitol City with combined experience in sales, management, human resource management and project management. She enjoys spending time with her family, friends and the outdoors.

Lucy Rendon

Lucy Rendon, CISR, CAM

Account Manager
Direct: (512) 343-0280

Lucy joined Capitol City Insurance in 1992. She specializes in commercial lines and has earned her designation as a Certified Insurance Service Representative (CISR) and a Certified Account Manager (CAM). Lucy works with general contractors and trade contractors in the residential and commercial building industry. She enjoys spending time with her family, activities at her church and traveling.

Maria Reyna

Maria Reyna, RHU, ChHC, SGS

Benefits Account Manager
Direct: (512) 343-0280

Maria joined the Capitol City Insurance team in 2010. She manages benefits accounts and assists Joe Morales in advising individuals and human resource departments about their employee benefits programs. Maria has 7 years of experience working on the health insurance carrier side, is a Chartered HealthCare Consultant, Registered Health Underwriter, and Small Group Specialist. She is a member of Austin Association of Health Underwriters (AAHU) and Texas Association of Health Underwriters (TAHU). Maria enjoys watching other people cook, traveling, and spending time with her family and friends.

Cheree Robertson

Cheree Robertson, CISR

Personal Lines Account Manager
Direct: (512) 343-0280

Cheree joined the Capitol City Insurance team in 2013. She is a Personal Lines Account Manager for the agency. Cheree has been in the insurance industry for over 20 years. She has earned her Certified Insurance Service Representative (CISR) designation. In her spare time, she enjoys spending time with her family.

Sandy Travis

Sandy Travis, CISR Elite, TIIA

Account Manager
Direct: (512) 343-0280

Sandy joined Capitol City Insurance in 2011 as an Account Manager. She earned her Bachelors of Science degree from Texas A & M University. Sandy has earned her Certified Insurance Service Representative (CISR) Elite designation and her Texas Independent Insurance Advisor (TIIA) designation. Sandy specializes in commercial insurance. She enjoys spending time with her family, camping, running, and watching Texas A & M football.

Melissa Williams

Melissa Williams, CIC, CISR

Account Manager
Direct: (512) 343-0280

Melissa began her commercial insurance career in 2000 and joined the Capitol City Insurance team in 2015. She earned her Certified Insurance Counselor (CIC) and Certified Insurance Service Representative (CISR) designations. Melissa has experience with artisan contractors, lessor’s risk, and main street business. She has a BA from Southeastern Louisiana University in Cultural Resource Management. Melissa enjoys visiting museums, spending time with her family, experiencing Austin and cheering for the LSU Tigers.

Trudy Wolford

Trudy Wolford

Customer Service Representative
Direct: (512) 343-0280

Trudy has been with Capitol City Insurance since 2000. She is a Customer Service Representative for Dan Ross insuring clients in the building trades, convenience stores and all other small business areas for commercial liability and property coverage. Trudy has her property and casualty insurance license and is working toward her Accredited Customer Service Representative (ACSR) designation. She enjoys crafting, camping, and spending time with her family.